Shipping Policy

smsveggie.com offers free shipping on all orders, regardless of size or value.

Delivery Time

Customers can choose their preferred delivery time slot when placing an order. We aim to ensure that all deliveries arrive within the selected timeframe.

Shipment Processing Time

• Standard Orders: Processed and delivered within 12 to 24 hours.
• Express Orders: Processed and delivered within 1 to 3 hours, subject to availability.

smsveggie.com guarantees free delivery for both standard and express shipments.*
*Conditions may apply.

Shipment Confirmation and Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking details. You can also track your order status through the My Account/My Orders section on our website.

Shipping Restrictions

Deliveries are currently available within our service areas. Please check our service area map for coverage details.

Damages

smsveggie.com offers a refund or replacement for products that are damaged or lost during transit. If your order arrives damaged, please contact our customer support within the specified timeframe for a claim. Ensure you keep all packaging materials and damaged goods for verification.

Return & Replacement Policy

smsveggie.com has a customer-friendly return and replacement policy for your peace of mind. If you are dissatisfied with the quality, freshness, or condition of our products, you may return them as follows:

• Perishable Products: Eligible for return or replacement within 8 hours from the time of delivery.
• Other Products: Eligible for return or replacement within 24 hours from the date of delivery.

Note: Products provided as complementary or free are not eligible for return or replacement.

For any issues or queries regarding our shipping policy, please reach out to our customer support team support@smsveggie.com.